With so much change occurring in the last few years, how does Allianz support operational staff through change?

Hello Kylie W! First & foremost, thank you for reaching out to us.

During last years, considering the many changes and events happened, Allianz has certainly invested to support its employees and enable us to successfully face the change and to maximize our potential in this new working environment. For this reason, a new way of working called WOW (Ways Of Working) has been defined in the company with the goal to spread flexible, collaborative and agile ways of working that can facilitate employees, customers and organization. To do this, focused training courses have been launched for all employees. In this context, the extension of Smart Working (minimum of 40% remote working and, for example, eligibility of working 25 days per year from abroad) to anyone who needed has been certainly a powerful lever to get used to this new hybrid way of working dividing our times between office and home.

Thanks so much for your response Marco, that is great information. To delve a bit deeper into it, does Allianz have prioritisation and change management strategies that manage the change to operational teams, to avoid change fatigue?

Hi Kylie W., you are right, the change for operational teams is currently a real challenge that can cause tangible struggle and stress after the health emergency that has transformed our work rhythms, our habits and the ways in which we relate to colleagues and in our private life.

For this reason, to provide you an example, Allianz in Italy has launched a psychological support service held by professional psychologists (always anonymous and confidential as well as free) as part of the initiatives implemented to promote the well-being of its employees. A careful and professional listening can help, because alone you are not always able to cope with difficult, or just new, situations!

Furthermore, as additional example, regarding the work-related stress topic, the company has launched dedicated training course to employees and has shared presentations prepared with the collaboration of Occupational Doctor.

Thanks for tour assistance Marco, sounds like really great initiatives.